Q - Do you work with more than one insurer?

A - Yes we do.  We are aligned with all major insurers in Canada for your benefits needs.  Additionally, we have formed strategic partnerships with specialty risk, employee assistant plan, HR advice and health clinics to provide you with a full roster of products and services.

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Q - Will we have a dedicated service representative for our account?

A - Yes, in addition to one of the senior advisors actively managing your account, we will have a direct service advisor dedicated to you. 

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Q - Are there any additional fees related to your service?

A - Yes.  In addition to the stated commissions on your account, Clear Health may also receive, but not limited to, sales bonuses, retention bonuses, and education allowances as a result of managing your account.  These additional reimbursements are not guaranteed.

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Q - Are your commissions stated in our contract?

A - Yes, our mandate is transparency with all of our clients thus, our commissions will be clearly noted in our service commitment to you.

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Q - Do you offer any assistance with collective bargaining agreements?

A - Yes, we can provide immediate support during your ongoing negotiations offering details on pricing, plan design and market comparisons.

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Q - When can we expect to see our renewal for the coming year?

A - Our service protocol is to advise our clients immediately when we receive the initial proposal and to personally deliver the final renewal 30 days prior to the renewal date.

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Q - You mention you have a service guarantee, what is this?

A - Our service guarantee is a defining piece of our firm.  It is our opportunity to ensure that we exceed your expectations and to show our continued commitment to you and your community.

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Q - What is your green initiative?

A - Our green initiative is our commitment to reducing our carbon footprint through offering an incentive to our clients who choose to go digital.